Live care directory searches
If you choose live directory checks, we send the provider or service search and location to the available directory. Where Google Maps is enabled, Google’s Privacy Policy also applies. We do not attach your account identifier, patient record or policy to that request. Google map listings are displayed temporarily and are not copied into our provider evidence store.
What we collect
Account details (email, sign-in method), the symptoms and health information you choose to enter, and the operational records needed to run and secure the service. Optional product analytics and advertising measurement are controlled separately through Cookie preferences.
What we don't do
We don't sell your personal or health data. We don't share your identifiable health information with insurers or employers without your explicit action (e.g. you choosing to share a case with a doctor).
How your data is used
To run the specialist-panel review you request, to match you with coverage-appropriate providers, and to keep the service secure and working. Where an AI model (Vertex/Gemini or similar) processes your intake to generate a review, that processing is part of delivering the feature you asked for.
Sharing a case
Sharing is opt-in and per case: only the case you choose to share becomes visible to the recipient. To share a case with a doctor, enter their email on that case's sharing page. They get a one-time sign-in link that works for 15 minutes; once signed in, they can see that case for up to 30 days from when you shared it. You can stop sharing at any time on the same page, and their access ends straight away. This isn't offered for cases flagged as medical emergencies. The "Share This Report" link that results pages used to show is no longer offered. A copy of it made before then stops working 30 days after we retired it, or sooner if you turn it off on the case's sharing page or ask help@omnacy.health to turn it off.
Your controls
You can reopen your past cases from your dashboard. In account settings you can clear the health summary built from your past sessions and delete your account. Deleting your account removes the records held only for your account in the care-app database; uploaded files, retained audit records and data in connected Omnacy services may remain, so email help@omnacy.health to ask for those to be removed. There is no self-serve download of everything we hold about you yet: to get a copy of the data we hold about you, email help@omnacy.health. In the mobile app you can also share your health record (your conditions, medications and allergies, plus the names of your lab and imaging reports) as a summary or a JSON file from Family & record. You can revisit optional analytics and marketing choices at any time through the persistent Cookie preferences control.
Security
Data is encrypted in transit and at rest using standard industry practices. No system is 100% secure, and we disclose material incidents if they occur.
Changes to this notice
We may update this notice as the product changes. We'll update the date below when we do.